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SUPPORT.
WITHOUT
THE RUNAROUND.
Effective August 1, 2026
How access works, what to do when something goes wrong, and how LegitBodyFix handles purchase information.
Get back to moving.
Video will not start?
Refresh once, disable restrictive browser extensions for the page, and try a current Chrome, Safari, Firefox, or Edge browser.
Return to the library →Need order support?
Open the transaction in PayPal and use its seller-contact or resolution option. Include the checkout email and transaction ID.
View PayPal activity ↗Never send a password, full card number, or security code in a support message. LegitBodyFix does not need those details to locate a purchase.
A fair digital-access policy.
Digital access begins after a completed payment. If you were charged twice, received the wrong product, or cannot access the purchased content because of a verified technical problem we cannot resolve, request help through the PayPal transaction.
Request window
Submit a request within 7 calendar days of purchase and include the transaction ID and checkout email. We review requests individually and may confirm account activity or attempt to fix access before issuing a refund.
Limits
A change of mind after substantial use of the protected library is not normally refundable. Nothing in this policy limits non-waivable consumer rights that apply where you live.
Personal access, plainly stated.
What you receive
A completed purchase grants the buyer a limited, personal, non-transferable right to stream the purchased LegitBodyFix program or session through the buyer library. It does not transfer ownership of the videos or related materials.
Account responsibility
Access is linked to the checkout email. Do not share sign-in links, bypass access controls, copy, redistribute, resell, publicly display, or make the protected content available to another person.
Movement education
LegitBodyFix provides general movement education, not medical diagnosis, emergency care, physical therapy, or individualized medical treatment. Stop if an activity causes concerning symptoms and seek qualified professional guidance when appropriate.
Availability and changes
We may maintain, replace, or improve site features and delivery systems. We aim to preserve access to purchased content, but temporary interruptions may occur for maintenance, security, or circumstances outside reasonable control.
Only what the service needs.
Information processed
LegitBodyFix processes the email used for checkout and sign-in, purchased product, payment amount and currency, PayPal order and capture identifiers, access status, and relevant timestamps. Security and hosting providers may also process technical request information such as IP address, browser details, and service logs.
What we do not store
LegitBodyFix does not receive or store your full card number or card security code. PayPal processes payment details under its own privacy terms.
Why information is used
- Complete and verify purchases.
- Grant and protect access to paid content.
- Send secure authentication messages.
- Prevent abuse, investigate failures, and provide support.
- Meet accounting, tax, fraud-prevention, and legal obligations.
Service providers
The service currently uses PayPal for payments, Supabase for authentication and purchase access records, Cloudflare for protected video delivery, and Vercel for website hosting.
Retention and requests
Purchase and access records are retained while needed to provide lifetime access and to meet security, accounting, dispute, and legal requirements. To ask about a record connected to a purchase, use the seller-contact option on the PayPal transaction so ownership can be verified.